POLICY

YYYYO Policy

Reviewed September 2025

Payment / Refund

Full payment for YYYYO mentor sessions are payable before the session has been conducted.

Payments for YYYYO mentor sessions are eligible for refund if the booking has been withdrawn two hours or more before the start of the session.

Request for refunds after the specified two hours before the booked session would not be processed. The reasons for this, though do not limit to, could be because of the preparation required before a mentor session, or that someone else could have booked the session. Explanation though is not a requirement.

If you have paid for the mentor session, though need to rearrange, your payment does remain eligible for the session to be rearranged at no extra cost.

If the mentor needs to withdraw or reschedule the booking, the client is eligible for full a refund if preferred.

If the client needs to unexpectedly leave the session, the session could be rescheduled at no further cost.

If the client does not show for their booked session, the client has the option to reschedule the session on two other occasions for that specific booking.

If the client receiving the mentor session chooses to leave the session earlier, full payment is still required for that session.

If the mentor concludes the session before the 30 minute point, full payment is still required.

If the client is unsatisfied with their mentor session and would like a refund of the session amount, this would be considered around the reasons of the request that the client must highlight on the refund request form.

Before the Session

The online Zoom sessions require use of your wifi data. How much data is used should be clarified through your data provider.

YYYYO Mentor is not responsible for how much data you use during the Zoom session.

Please ensure that your environment is free from distractions for the full duration of your mentor session.

Please ensure that you have a strong and sustained connection on the computer or phone prior of the session.

Please join through your unique Zoom link at least 3 minutes before the start of your booked session.

If there are issues with the Zoom platforms connectivity that affects the quality of the session, the session might be re booked.

The Expectations of the Session

The YYYYO mentor sessions are not for obtaining quick ‘on the spot’ information with various other resources for the issues that you might have or for the goals that you're hoping to progress further to.

This does not though suggest that the mentor does not have solutions to resolve the issues that you might have, nor does it suggest that the mentor does not have solutions to help you achieve your goals.

The mentor sessions are for you to speak openly about your situation, then clarifying the goals that are the priority to you.

A structured approach is then established, as the mentor works with you to achieve the objectives that have been confirmed.

On occasions the duration of the YYYYO mentor session might not run the full 30 minutes specified. For example, this could be because a conclusion point has been established around the clients objectives with other tasks that are required to progress further to achieve the goals of the client.

The research with other time consuming tasks that the YYYYO Mentor might need to conduct to support the client to achieve their goals, has been structured into the Session Pricing, so this could be the purpose for the shorter session duration. There are no hidden costs.

Only the client receiving support from YYYYO Mentor should be present during the session, unless the client would like a supporting adult with them.

If the client is late for the session, the session does not then continue after the established 30 minute session, due to other bookings.

Client information is safely stored. The clients personal details with other potentially sensitive session information is never sold to a third party.

Safeguarding Policy

Reviewed September 2025

Boundaries and Expectations

The YYYYO business prioritises a duty of care to protect people from harm, committing to the protection and safety of children, young people and vulnerable adults at risk.

The YYYYO staff are required to report the suspicion of abuse with awareness of sufficient reporting and process for effective safeguarding.

The YYYYO staff respond to all concerns, worries, suspicions, disclosures, allegations. If there is a safeguarding concern, staff must not keep this to themselves, they must sufficiently report the safeguarding concerns.

The purpose of this policy is to clarify how YYYYO works to safeguard young people and vulnerable adults at risk of harm with the objective to,

Protect those from harm

Provide others that consider or use our business offerings with the principles that guide our approach to safeguarding

This commitment is through the key principles of safeguarding,

Empowerment

People being supported and encouraged to make their own decisions and informed consent

Prevention

It is better to take action before harm occurs

Proportionality

The least intrusive response appropriate to the risk presented

Protection

Support and representation for those in greatest need

Partnership

Local solutions through services working with their communities. Communities have a part to play in preventing, detecting and reporting neglect and abuse

Accountability

Accountability and transparency in delivering safeguarding

We are aware that we have a duty of care and we are committed to the protection and safety of everyone who interacts with our business and those that are involved with our business offerings, including young people and vulnerable adults. Furthermore, our business has a duty to safeguard and support our staff.

We are committed to ensuring our safeguarding duties reflect our legal requirements. Our business is aware it has duties for the safety and care of young people with reference to the,

Children Act 1989, 2004

Working Together 2023

We are aware of our commitment to safeguard Adults at Risk of Harm under the Care Act 2014.

Furthermore, we are aware of our duties regarding legislation that includes the,

Domestic Abuse Act 2021

Terrorism Act (2000)

Modern Slavery Act 2015

Our business aims to fulfil our duty to report Serious Incidents, including safeguarding, as part of our governance and reporting responsibilities to the relevant establishments.

Safe Communication Channels

The YYYYO mentor sessions are on the Zoom platform. Zoom provides encryption for those that use the platform.

This then creates a professional, confidential environment of safe communication for clients to speak openly during each session.

Furthermore, the Zoom platform strictly complies with Data Privacy requirements and other regulations. Please view their Privacy Policy for the Zoom platform on this link

Recognition and the Response to Concerns

YYYYO mentor staff are verified DBS checked.

The YYYYO business knows that everyone has a responsibility to promote the welfare of all children, young people and vulnerable adults at risk of harm, to keep them safe and to work with the requirements that protects them.

We are aware that while it is the duty of the relevant statutory agencies to determine whether or not abuse has taken place, it is everyone’s duty to report safeguarding concerns.

Our business has a zero tolerance approach to abuse. There are no excuses for not taking sufficient actions to protect children, young people and vulnerable adults at risk of abuse, exploitation, radicalisation, mistreatment.

We are aware that the children, young people and vulnerable adults at risk, no matter their age, ability, culture, disability, gender, language, racial origin, religious belief and/or sexual identity, have equal rights to protection from abuse.

Our business commits to multi agency partnerships and information sharing to safeguard children, young people and vulnerable adults at risk of harm.

We recognise the need to protect children, young people and vulnerable adults at risk of harm through effective safeguarding, both in person and, or from cyber, virtual risks.

YYYYO aims to ensure that our business offerings and our business activities are designed and function with effective safeguarding as a priority, to protect children, young people and vulnerable adults from abuse.

Our business aims to keep young people and vulnerable adults safe from risk of harm through,

Valuing, listening to and respecting them

Our business aims to keep young people and vulnerable adults safe from risks of harm through the awareness of,

The welfare of the child or adult at risk is paramount

Children, young people and vulnerable adults at risk, have the right to protection from abuse

Safeguarding is everyone’s responsibility

Professional Curiosity is important in recognising and responding to safeguarding concerns

The importance of information sharing procedures in safeguarding

Reporting then Refer

Our business commits to reporting of safeguarding concerns for the young people and the vulnerable adults our business might work with. Our commitment includes,

Using our safeguarding policies and procedures to share and report safeguarding concerns to the relevant external authorities swiftly and sensitively.
Managing the risks of extremist or terrorist abuse, not supporting or enabling terrorism or other illegal conduct, such as hatred on the grounds of race, religion or sexual orientation.

Reporting extremism and concerns of radicalisation.

Recording, storing and processing information professionally and securely, as referenced through data protection legislation, guidance and our Privacy Policy.

The YYYYO business must process a safeguarding referral about a child, young person or adult at risk if,

The child, the young person or adult considers they are being abused.

The child, the young person or adult is caused distress or there is a purposeful attempt to cause the child, young person or adult distress.

The incidents are repetitive, they are targeted.

Crime has been committed.

Professional Conduct

The professionalism of our staff is essential through the safeguarding of our clients and others, this is to ensure,

The young person and vulnerable adult at risk of harm are prioritised and that staff of the business use their professional judgement to put the person’s need as a priority of the safeguarding system so that the right effective solution is found for those involved.

Safeguarding for adults is person-led and outcome focused, engaging the adult at risk in a conversation about how best to respond to their safeguarding situation.

To those involved with the YYYYO mentor sessions, duty of care is the priority as a professional commitment to safeguarding our clients and others, therefore information during or outside of a mentor session that suggests that you or someone else may be at risk of harm, is shared as soon as possible with the necessary agencies.

Safeguarding as a duty of care protects people from harm and abuse and promotes their well being.

If there is reasonable suspicion or there is the awareness of illegal, criminal activity before, during or after a mentor session, then the necessary agencies would be advised as soon as possible.

YYYYO mentor sessions are not a substitute for counselling from a certified expert.

Behaviour that is considered rude, aggressive, abusive, threatening or inappropriate is not tolerated.

YYYYO mentor reserves the right to stop the session then / or withdraw engagement at whatever point without explanation.

YYYYO mentor sessions are not a substitute for financial or legal advice from a certified expert.

YYYYO mentor is not responsible for the loss, injury, damage or cost that has happened in connection with / or before, during or after mentor session engagement.

Our Safeguarding Policy is available on our website, on demand for those that use our business offerings, to know our commitment to keeping others safe.

Reviewed September 2025

This Privacy Policy describes how the business 'YYYYO' collects, uses, and discloses your personal information when you visit, use the website, or make a purchase from YYYYO or otherwise communicate with the business (collectively, the "business offering"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the website features, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the business offerings, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the website features.

Changes to This Privacy Policy

This Privacy Policy may be reviewed on occasions, including to reflect changes to our methods, processes, or for other operational, legal, or regulatory reasons. We’ll post the revised Privacy Policy on the site, update the "Reviewed" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the business offerings, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the business offerings, comply with any applicable legal obligations, enforce any applicable terms of use, and to protect or defend the business, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our site and use our business offerings. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly From You

Information that you submit straight to us through the business may include:

Personal contact details, Names, addresses, phone numbers, email addresses for both the client and their parent/guardian.

Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.

Customer support information including the information you choose to include in communications with us, for example, when sending a message through the chat function or Enquiry page.

Program related information, Details that you provide the business during registration, mentoring sessions, and any communications.

Sensitive data, Information regarding the client’s physical or mental health, disability status, race, or ethnicity for equal opportunity monitoring, safety, and support purposes.

Communications records: Correspondence like emails, phone call notes, and video call transcripts may be kept as a record of the mentoring relationship and learning experience.

Some features of the business may require you to directly provide us with certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the business ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use the website, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the business.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

Companies who support the website then business offerings such as Wix.

Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfil your orders and provide you with products or services you have requested, in order to perform our customer offering with you.

When you visit our site, open or click on emails we send you, or interact with our business offerings or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

How We Use Your Personal Information

Providing Products and Business Offerings. We use your personal information to provide you with the business offerings in order to perform our customer commitment with you, including to process your payments, fulfill your orders, to send notifications to you that relate to your purchases, refunds, or other transactions, to create, maintain and otherwise manage your account, facilitate any refunds and to enable you to post reviews.

Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or post and to show you advertisements for products or business offerings. This may include using your personal information to better tailor the business offerings and advertising on our website and other relevant pages.

Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the business offerings, you are responsible for keeping corresponding details safe. We highly recommend that you do not share your information or other access details with anyone else. If you believe your details have been compromised, please contact us immediately.

Communicating with you. We use your personal information to provide you with customer support and improve our business offerings. This is in our legitimate interests in order to be responsive to you, to provide effective business offerings to you, and to maintain our business relationship with you.

Program administration, to manage the client relationship, and administer the mentor sessions.

Safeguarding and safety, to ensure the health, safety, and well-being of all participants by collecting sensitive information and complying with legal obligations.

Communication, to answer questions, provide information about the program, and send relevant updates.

Program improvement, to analyse the impact of the mentor sessions and monitor its effectiveness, often using anonymous or aggregated data.

Legal and compliance, to meet legal and funding obligations and to defend against or enforce legal claims.

Like most websites, we use Cookies on our website. For specific information about the Cookies that we use related to powering our store with Wix, see https://www.wix.com/manage/privacy-security-hub.

We use Cookies to power and improve our website and our business offerings (including to remember your actions and preferences), to run analytics and better clarify user interaction with the business (in our legitimate interests to administer, improve and optimize the business offerings). We may also permit third parties to use Cookies on our website to better tailor the business offerings, products and advertising on our website and other websites.

There are browsers that automatically accept Cookies, but you can choose to set your browser to remove or reject non essential Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the business features, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

When there is a situation that suggests it is a safeguarding and safety concern. This is to ensure the health, safety, and well being of all clients by collecting sensitive information and complying with legal obligations.

With vendors or other third parties who perform business offerings on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage and fulfilment).

With business and marketing partners, including Wix, to provide business offerings and advertise to you. For example, we use Wix to support personalised advertising with third-party providers. Our business and marketing partners use your information in accordance with their own privacy policies.

When you initiate, request us or otherwise consent to our disclosure of certain information to third parties, such as to provide the business offerings, or through your use of social media widgets, with your consent.

With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.

In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable requirements of business, and to protect or defend the business offerings, our rights, and the rights of our users or others.

We have, in the past year disclosed the following categories of personal information and sensitive personal information about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":

Category:

Identifiers such as contact details and certain order information

Commercial information such as order information, shopping information and customer support information

Internet or other similar network activity

Recipients:

Vendors and third parties who perform business offerings on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)

Business and marketing partners

Affiliates

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you, though are required to do this to the relevant establishments if there is safeguarding concerns. Please view our Safeguarding Policy for further clarification.

User Generated Content

The business offerings may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the business, this content is public, accessible to anyone.

We do not control who has the access to the information that you choose to make available to others and cannot ensure that parties who have access to such information then respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

Third Party Websites, Links

The website may provide links to other websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi public venues, including information you share on third-party social networking platforms may also be viewable by other users of the businesses and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the business offerings.

Children's Data

The business is not for the use of children and do not knowingly collect personal information about children. If you are the parent or guardian of a child who has provide us with their personal details, you may contact us using the chat function or the Enquiry page to request deletion.

As of the effective date of this Privacy Policy, the business does not have knowledge that we ‘share’ or ‘sell’ (as those terms are defined in applicable law) personal details of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect, as the business does not guarantee “perfect security”. In addition to this, any information you provide to us may not be secure. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

Mentor Sessions

Zoom provides encryption for those that use the platform.

The Zoom platform strictly complies with Data Privacy requirements and other regulations. Please view the Privacy Policy for the Zoom platform on this link,

Please view the Privacy Statement of the Zoom platform on this link

YYYYO mentor sessions on the Zoom platform are strictly private and confidential, providing the environment for clients to speak openly about their situation, the issues that they need to resolve, then the goals they are trying to achieve.

The unique link each client receive for their session on the Zoom platform has been processed through the platform.

YYYYO Mentor does not record mentor sessions.

Zoom session codes that clients receive have not been reused or shared.

If there are safeguarding concerns that suggest a client or someone else might be at risk of harm, client information might need to be shared with relevant establishments for the safety of the client, others. Please view our Safeguarding Policy for further details.

YYYYO Mentor keeps client information for six months from date of the clients most recent session.